Check through the Swim Shelter^® Frequently Asked Questions section to answer your query.

If you cannot find the answers you are looking for, email us at contactus@swimshelter.co.uk and we will do our utmost to help.

How to order?

The quickest and easiest way to order is to select the Paypal option.  Paypal is a safe, simple way to pay for your goods online. 
 
You can pay with money held in your PayPal account balance or use another payment method such as a credit card, debit card or your bank account.
 
Once you sign up for a PayPal account, you just need to select PayPal as your payment method when you reach the Payment section of the order process.  

You will then be asked to log in to your account with your email address and password to confirm the payment.  PayPal never shares your financial information with us.
   
It’s free to sign up for a PayPal account and you will not be charged any additional fees when you purchase items from our website using Paypal.

For further information about Paypal visit www.paypal.co.uk

Alternatively you can select the Cheque Payment option when you reach the Payment section of the Swim Shelter® website.

An order form will be generated.  Please print your order form and send along with your cheque to the Postal Address shown at the bottom of the order form.

Why are the products so much cheaper?

Its no secret that most things these days are made in the far east, including fishing tackle and of course Bivvies and Shelters. We buy directly from the factory and unlike the established brands there are no middlemen. Thus our overheads are kept as low as possible and we are able to pass these savings directly to 'you' the customer. Do not be dissuaded by our lower prices, we have a close relationship with the manufacturer and are committed to give you a top quality product at a realistic price.

How much is postage and packaging?

Postage and packaging is charged per item and is in accordance with the weight and size of the item.  Please see our Delivery section for further detail, alternative delivery services and extra courier insurance.

What if I want to make an exchange or want a refund?

Please refer to our Refunds / Returns section for further information.